Which vase measurements should I compare before ordering?
Compare the listed height, width or diameter with your shelf or tabletop. For stems, check the opening measurement when it is provided. Contact support@namelifestyle.com with the product name if an opening size needs clarification.
How do I choose a holder for my candles?
Read the candle type and holder dimensions stated for that listing, and compare them with your candle. Candle holders are sold without candles. If the listing does not establish a fit for your candle, ask support@namelifestyle.com before ordering.
How much shelf space do the bookends need?
Use the dimensions on the bookend product page to compare the upright panel and base with your shelf. The included-items list gives the number of bookends. A product photograph does not establish a weight limit; ask us if your use depends on one.
What comes with a vase or candle-holder set?
The included-items list names the pieces and quantity supplied for that listing. Check it against the product images before ordering. Flowers, candles and other styling objects are supplied only when the listing explicitly includes them.
How should I clean ceramic, glass, metal or rattan decor?
Follow any care instructions provided on the product page. Cleaning methods can differ between materials and finishes. If the listing does not give the care guidance you need, email support@namelifestyle.com with the product name before choosing a method.
How do I check whether assembly or hanging parts are supplied?
Read the listed contents and product details for the specific item. Hooks, chains and assembly parts belong to the order only when they are listed as included. If a component is unclear, ask support@namelifestyle.com before purchasing.
Where do orders ship and how long does delivery take?
Standard shipping is free to the 50 U.S. states, including Alaska and Hawaii, and Washington, DC. Orders ship from Biloxi, Mississippi using UPS, FedEx or DHL. Processing takes 0-1 business days and transit takes an estimated 2-4 business days after dispatch. The weekday cutoff is 2:00 PM Central Time, observing CST/CDT: processing starts that business day before the cutoff, and the next business day at or after it, on weekends or on U.S. federal holidays. Business days are Monday-Friday excluding U.S. federal holidays. See our Shipping Policy for the full delivery area and schedule.
What should I do about a damaged, defective or incorrect piece?
Contact support@namelifestyle.com with your order number and details of the problem. Qualifying requests must be submitted within 30 days of confirmed delivery; report transit damage within 72 hours with the required photographs. Our Refund Policy explains qualifying returns, merchant-paid return shipping and refund timing.