Refund policy

Effective date: October 6, 2026.

This page sets out the return process for Name Lifestyle orders delivered in the United States.

Which problems qualify?

A return is available when there is a manufacturing flaw in the materials or workmanship, damage sustained in transit, or an item supplied in error. An item without a defect is eligible only if it is the wrong item we sent.

A change of mind, a size that differs from your expectations, and personal preference do not qualify. Please send any product questions to customer service before purchasing.

When to tell us

Submit your return request no later than 30 days after confirmed delivery. Transit damage must be reported within 72 hours of delivery. For a damage report, include clear photographs of the damaged product, the outside shipping carton and its condition, the readable shipping label, and the internal packing materials.

Request, review and return

Send your order number and the reason for requesting a return to support@namelifestyle.com; attach the damage photographs described above when relevant. Review and confirmation of eligibility normally take 1-2 business days. Following approval, we provide the instructions for sending the item back. Follow those instructions when returning the item.

We pay the return shipment cost for a qualifying, approved defective, damaged or incorrectly supplied item. There is no charge to you for that qualifying return and no restocking fee.

How the refund is paid

The refund goes back to the payment method used for the purchase. Exchanges and store credit are not available.

Inspection and initiation of the refund usually take 1-2 business days after the returned item reaches us. Receipt by your original payment method is expected within 20 calendar days counted from our receipt of the returned item. That 20-day estimate includes inspection, initiation and settlement; the actual posting time depends on the bank or payment provider.

If you need to cancel

Contact support@namelifestyle.com as soon as you can. Cancellation may no longer be possible after an order has been processed or dispatched.

Ask about a return

Email: support@namelifestyle.com

Telephone: (228) 324-1711

Customer service: Monday-Friday, 9:00 AM - 6:00 PM CT.